Exchanges & Returns - via Mail
We also accept exchanges and returns via the mail. Please ensure that you complete our online return form before sending any item(s) back to us. We'll email you further instructions shortly after we receive your request. You'll need access to a printer or FAX to print the return label.
IMPORTANT
Shipping and handling (S&H) charges are non-refundable; however, we will gladly refund your original shipping cost if you are returning an item because of an error on our part, or if we have determined that the product is defective.
Can I purchase online and pick up my order at Moto Internationale?
Yes, you can place an order online at motointernationale.ca and pick it up at our store. Store pick up is fast, convenient and you automatically save the fees.
If I return a product, how long do I have to wait for a refund?
When you return a product, you will receive a refund within 7 business days following the receiving and verifying of the item. When you return a product that you have purchased using a credit card, the same card you used will be credited with the refund.
What happens if I return a product?
If you return an item for which you were charged an environment handling fee, the amount of the handling fee will be refunded. Please refer to your packing slip or our return policy for more details on returning items.