Shipping
What are my shipping options?
Online - There are several ways to receive your futureshop.ca order:
- In-Store Pickup: Avoid shipping fees by picking up your order in store.
- Ground Shipping: The most economical delivery option.
- Special Delivery: For heavy or bulky items that need installation. We'll contact you to schedule delivery. If you wish for an express delivery, please mention it and we will adjust the fees consequently.
In-store - Shipping is available for most items we sell. We can ship all across Canada. Shipping rates and delivery options vary by product (depending on size, weight and volume) and destination.
When will I receive my order?
The shipping delays vary with the province of destination. Ex.: inside of Quebec, allow 2 to 4 business days. For B.C., allow 5 to 10 business days.
When can I expect to receive my order and what will be shipping cost?
These costs are calculated based on the product selection and your shipping address. For special delivery items, you will be emailed your delivery date.
Other considerations - Delivery is also influenced by order processing time (which includes credit verification and time to pick and pack your order). During busy periods and holidays, delivery may take longer than estimated so please allow extra time for product arrival.
How can I get my order faster?
The most common causes of delays in processing online orders are incorrect, inaccurate or out of date information.
- Enter all addresses carefully and accurately
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- Billing address and phone number must match the details we have on file.
- delivery address should include
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- -the complete civic address
- -the apartment number (if applicable)
- -the name of the company (if applicable)
Example :
Jane Doe
201-123 Main Street E,
Burnaby, BC
V5J 5K3
- Select in-store pickup during checkout
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- Pick up orders in store and get them fast, without any shipping fees.
- Express/Air shipping:
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- If you need your order as soon as possible, please mention it in the comment box on the payment page of the ordering process.
Does motointernationale.ca offer international shipping?
Yes, we do.
Note: To make sure that orders being sent to PO boxes and rural route addresses get to their proper destination, please include a p-mail address, highway number and/or an emergency number with your order. Special delivery items require a civic address for delivery, instead of a PO box.
Can I order a product and ask you to ship it to someone else?
Certainly. Just enter the address where you want your product delivered, in the "Ship to" of the ordering process and we will ship your product anywhere in Canada.
Please note: If you are shipping an online purchase to an office and tower building remember to include the office/tower name (number or address included) as well as which floor/department it is being shipped to.
Can my order be shipped to a PO box address?
Yes. To make sure that orders being sent to PO boxes and rural route addresses get to their proper destination, please include a p-mail address or highway number with your order.
Please note: Special Ddelivery items require a civic address. Delays will occur if only a PO box is provided as the shipping location.
What do the online product availability terms mean?
- In Stock: Usually ships the next business day. We will ship the product once we have confirmed that stock is available.
- Out of Stock: Will ship when available. This product is currently out of stock in our warehouse and we have ordered more from the manufacturer. We are unable to obtain a precise date of availability from the manufacturer, but we are trying our best to confirm availability dates. The product will be shipped as soon as the stock is available.
- Pre-Orders: This product is scheduled to arrive in our warehouse on the release date. We make every effort to show the accurate date provided by our suppliers. If the supplier changes the release date, we will display the new date with the product details.
Please note: The availability displayed on our product pages may change while you complete the ordering process, as it is during this time that our system obtains updated inventory levels for the product(s) you have selected. The availability displayed on our web site is only an estimate, and is subject to change.
How will my item(s) be delivered?
Online - Delivery of your order depends on the availability of our products and the shipping method you select.
If multiple items are ordered you will have the option to:
- Option 1: Ship items together as few shipments as possible.
- Option 2: Ship items as they are available.
Our goal is to fulfill your order as quickly as possible and have it delivered to your destination.
The number of shipments you receive will depend on the stock availability in our store. Whenever possible, we will group items together to have as few shipments as possible.
Option 1: Ship items together in as few shipments as possible. Choose this if you prefer fewer shipments or need items together. You may have to wait longer for your order. Please keep in mind that the shipping estimator may underestimate the delivery time if this option is chosen.
Option 2: Ship items as they are available. Choose this if ordering items with different availability dates (different stock status), so the the items that take longer don't hold up the rest of your order. You'll get some of your items faster. Some products may be in stock in one of our distribution centers and not the other. We will determine how we can get the product to your door the fastest. In some cases we can achieve this by shipping the item from a distribution center farther away that has the item in stock.
What delivery service do you use?
We use Canada Post for all delivery with no specifications on your part.
Online - If you have an UPS, Purolator or other mailing services account, click on the In-store Pickup box on the payment page of the ordering process. Then, enter the name of the company and your account number in the comment box of the same page.
In-store - Delivery options can vary by product and destination. Our primary delivery company is Group CDP, a technology leader in providing home delivery services. Please speak to an in-store advisor for details and to arrange a delivery.
I have a product on pre-order, when can I expect to receive my order?
We will deliver these items as close to (but not before) the release date as possible. If the supplier changes the release date, we will display the new date with the product details. Your credit card will not be charged until we have shipped your product. For special delivery items, your credit card will be charged once a delivery date is set up for you. To guarantee your order is delivered as soon as possible, please ensure that you use a credit card with an expiration date which is after the item's release date.
How do you deliver oversized items?
Items weighing more than 30kg (66lb) in shipping weight will be delivered via Purolator Courier due to Canada Post weight restrictions. Some items that are over a certain weight or size (larger TVs, major appliances) will be considered as special delivery.
Unfortunately, we do not have tracking numbers in place for special delivery items at this time.
If my package gets lost, whom do I contact?
Please, contact us at mailing@motointermtl.com or by phone at 1 800 871-6686. Our receptionist will forward the message to the proper department. Post Canada express delivery delays go from 2 to 7 days anywhere in Canada. Please, take that into consideration before making a claim.
Also, please note that claims must be made no later than 90 days after your order was shipped.
I haven't received my package yet, but my account shows that I have, what do I do?
Please, contact us at mailing@motointermtl.com or by phone at 1 800 871-6686. Our receptionist will forward the message to the proper department.
What does "no safe drop" mean? What happens if I'm not home to receive my shipment?
Canada Post will not leave a package on your doorstep if you are not there to receive it. Instead, they'll leave you a note with the address of the closest Postal outlet where you can pick up your package by showing a valid piece of government identification.
Be aware that Canada Post has the most comprehensive network of postal outlets, thus there is one near you.
The wrong product was shipped to me - what do I do?
Please, contact us at mailing@motointermtl.com or by phone at 1 800 871-6686. Our receptionist will forward the message to the proper department. You must be aware that in the case of special deliveries, only exchanges are possible. For all other categories of items, you must return the article and make an other order.
What qualifies for Special Delivery?
Because of their size and weight, all products identified as special delivery items need a planned delivery. It could be, for instance, a windshield or any motorcycle storage.
*Most destinations receive a scheduled delivery -- where we cannot schedule a delivery, our carrier will call you to set up a convenient date and time with you directly.
**Some carriers can deliver to your door only. If this applies to you, we'll make this clear in our scheduling email.
How will my Special Delivery order be delivered?
Your item will be delivered to your door. You will know it is a special delivery because your confirmation email will not specify any date or time of delivery. It will inform you that our carrier will contact you to make arrangements. You should get this call in a 7 day delay after you get the electronic confirmation.
My product was damaged during delivery, what do I do?
The best is to contact the delivery service immediately.
Will I need to sign anything? Should I inspect the products before signing any document?
Yes, it is suggested to sign the delivery document. Anyone 18 and over may do so.
Shipping of Touratech, Machine Artwork and BMW helmets in US
We do not ship those products in USA.
Purchases & Returns
Can I use my privilege card for online shopping?
No.
How do I exchange or return a defective product I bought online?
Exchanging or returning a product is very simple: you can take the product to your local store or send it back to us in the mail at your expense. You choose!
Exchanges & Returns - In Store
The fastest and most convenient way to exchange/return a web purchase is at our store.
Exchanges & Returns - via Mail
We also accept exchanges and returns via the mail. Please ensure that you complete our online return form before sending any item(s) back to us. We'll email you further instructions shortly after we receive your request. You'll need access to a printer or FAX to print the return label.
IMPORTANT
Shipping and handling (S&H) charges are non-refundable; however, we will gladly refund your original shipping cost if you are returning an item because of an error on our part, or if we have determined that the product is defective.
Can I purchase online and pick up my order at Moto Internationale?
Yes, you can place an order online at motointernationale.ca and pick it up at our store. Store pick up is fast, convenient and you automatically save the fees.
If I return a product, how long do I have to wait for a refund?
When you return a product, you will receive a refund within 7 business days following the receiving and verifying of the item. When you return a product that you have purchased using a credit card, the same card you used will be credited with the refund.